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Story and Lee General Return Policy

The General Return Policy agreement applies to all items excluding special orders and Mattress purchases. Items that apply may be returned within 7 days of delivery or pick-up of the item(s) for full in-store credit. In-store credit must be used within one (1) year of issuance. If the customer does not want in-store credit, the item(s) may be returned in exchange for a refund of the purchase price, less a 10% restocking fee. All small tag accessory items returned are available for a full refund. Any delivery fee paid by the customer is non-refundable and the customer will be charged an additional delivery fee for pick-up of the item(s) to be returned. All items must be returned in good condition, or no refund, exchange or in-store credit will be provided. After 7 days, the merchandise is non-returnable.